STORE POLICY
CUSTOMER CARE
At Perse we are dedicated to providing exceptional support and assistance to ensure your shopping experience with us is smooth and enjoyable. Whether you have questions about our jewelry, accessories, or clothing, need help with your order, or require further information, our team is here to assist you.
Here are the various ways you can reach out to us:
1. Frequently Asked Questions (FAQs): Before contacting us directly, we recommend checking our comprehensive FAQ section on our website. You'll find answers to commonly asked questions about our products, shipping, returns, and more.
2. Contact Form: If you can't find the information you're looking for, please fill out our contact form on the customer care page. Provide us with details regarding your inquiry or concern, and our support team will respond to you promptly via email.
3. Live Chat: For real-time assistance, our live chat feature is available during our business hours. Look for the chat icon on our website, and our knowledgeable support agents will be happy to assist you with any questions or concerns you may have.
4. Social Media Channels: Connect with us on our social media platforms, including Facebook, Twitter, and Instagram. We actively monitor these channels and strive to respond quickly to messages and comments.
5. Email and Phone: Should you prefer to contact us directly, you can reach our customer care team via email at or by phone. Our dedicated representatives will address your queries and provide the necessary guidance.
We genuinely value your feedback and suggestions, as they help us improve our products and services. If you have any comments or ideas to share, please don't hesitate to reach out to us.
At Perse, we are committed to ensuring your satisfaction. We appreciate your trust in our brand and look forward to assisting you with all your fashion-forward accessory needs.
PRIVACY & SAFETY
Effective Date: October 2023
Thank you for choosing Perse. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our website, services, and products. By accessing or using our website or providing your personal information to us, you consent to the practices described in this Privacy Policy.
1. Information We Collect:
We may collect personal information from you when you visit our website, make a purchase, sign up for our newsletter, participate in a survey or contest, or interact with us through social media. The types of information we collect may include:
- Contact information (such as your name, email address, phone number, and shipping address)
- Demographic information (such as age, gender, and location)
- Information you provide when contacting our customer support
- Information you choose to share when interacting with us through social media platforms
2. Use of Information:
We may use the information we collect for the following purposes:
- To process and fulfill your orders and provide you with products and services
- To communicate with you about your orders, updates, and promotions
- To personalize and enhance your experience on our website
- To improve our products, services, and website based on your feedback
- To send you marketing communications, newsletters, and offers (you can opt-out at any time)
- To detect and prevent fraud, unauthorized access, and other illegal activities
3. Sharing of Information:
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and shipping partners. These service providers are contractually obligated to safeguard your information and use it only for the purposes specified by us.
4. Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Even though no data transmission is a 100% secure but we strive to make sure that not only our information but more importantly our customers information is completely protected. We strive to guarantee all safeguards against any misuse of ANY private information which is why our site is protected wit some of the best cybersecurity there is.
5. Your Choices:
You have the right to control how your personal information is used:
- You can choose not to provide certain information, but this may limit your access to certain features or services.
- You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.
- You can update or correct your personal information by logging into your account or contacting us.
- You can request the deletion of your personal information, subject to applicable legal requirements and our legitimate business interests.
6. Third-Party Links:
Our website may contain links to third-party websites.
PAYMENT METHODS
All major Credit / Debit Cards
PAYPAL
Google Pay
Apple Pay
Offline Payments