Return & Exchange Policy
SHIPPING POLICY
Thank you for choosing to shop with us! Here at Perse, we strive to provide you with a seamless and satisfactory shopping experience, including timely and reliable shipping services. Please read our shipping policy carefully to understand how we handle the shipment of your orders.
1. Processing Time:
All orders are processed and shipped within 3 to 5 business days (Monday to Friday, excluding holidays) of being placed. We make every effort to ensure that your order is packed and dispatched as quickly as possible.
2. Shipping Carriers:
We primarily ship orders using USPS (United States Postal Service) or UPS (United Parcel Service). The selection of the shipping carrier is determined by factors such as order size, weight, destination, and shipping method chosen during checkout.
3. Tracking:
Once your order is shipped, we will provide you with a tracking number that allows you to monitor the progress of your shipment. Please note that tracking times and updates are beyond our control once the package has been handed over to the shipping carrier. We recommend regularly checking the provided tracking information for the most up-to-date status of your shipment.
4. Free Shipping:
We are delighted to offer free shipping on all orders over $75 within the United States. This offer is applicable to standard shipping services only and excludes any special shipping requirements or expedited delivery options.
5. International Shipping:
We happily ship internationally to various countries. The cost of shipping for international orders will be calculated based on the weight of the package and the destination country. During the checkout process, you will be provided with the available shipping options and their corresponding costs.
6. Duties and Taxes:
Please be aware that for international orders, any customs duties, taxes, or other import fees imposed by the destination country are the responsibility of the customer. We do not cover these charges and cannot predict or control them. It is recommended that you familiarize yourself with your country's customs regulations and potential fees before placing an order.
7. Delivery Times:
Delivery times may vary depending on the shipping method selected, the destination, customs clearance procedures, and other factors that are outside of our control. While we strive to provide accurate estimated delivery times, we cannot guarantee specific arrival dates. Please consider any potential delays that may occur during transit.
8. Address Accuracy:
It is essential to ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. Please double-check your shipping information before finalizing your order.
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience is as smooth as possible.
Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for any updates.
RETURN & EXCHANGE POLICY
At Perse, we take great pride in providing our customers with high-quality products and ensuring their complete satisfaction. We want all of our customers to be 100% happy and content with their purchases. With that in mind, we have established the following Return and Refund Policy:
1. General Returns and Refunds:
If for any reason you are not completely satisfied with your non-customizable or pre-order purchase, you may return it within 5 days from the date of delivery. To be eligible for a return and store credit, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that return shipping costs will be the responsibility of the customer, unless the return is due to a defect or error on our part.
*Pre-loved items are final sale.* We take an extraordinarily amount of time to authenticate and process only the best quality items. We strongly suggest that you analyze every picture as to be assured that what you are purchasing is what you receive. If there happens to be a mistake on our end we will gladly make it right. Please just make sure to contact us within 24hrs. Pre-loved items are shipped with 24-48 hrs. through UPS or FedEx Next Day with signature required. All Pre-loved orders over $500 will receive free shipping.
2. Customizable Pieces:
Customizable pieces, which are specially tailored to your preferences and specifications, are non-returnable. We put great effort into creating unique, personalized items that meet your exact requirements. Therefore, we encourage you to provide accurate details and thoroughly review the design before placing your order. Our team is always available to address any concerns or questions you may have during the customization process.
3. Quality Assurance:
We meticulously inspect all products before they are shipped to ensure the highest quality standards are met. In the unlikely event that you receive a defective or damaged item, please contact our customer support team within 48 hours of receiving the product. We will gladly arrange a replacement or store credit for you.
4. Working with Our Customers:
We value our relationship with every customer and strive to provide excellent customer service. If you encounter any issues or have concerns regarding your purchase, please reach out to our customer support team. We are committed to working with you to find a satisfactory solution that meets your needs.
5. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your replacement or store credit. Once approved, it will be processed within 2 days, and an email will be sent to you with your available store credit and a unique code. If a replacement has been approved, you will also receive an email detailing the item and new shipping information.
We appreciate your understanding of our Return and Refund Policy. If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We look forward to serving you and ensuring your utmost satisfaction with our products.